My Resume

About me

My Resume

I am a Senior Usability Designer/Researcher with 17 years experience. I am skilled in Usability Research, Business Process Analysis, Prototyping etc. I have a strong Web Design and Information Technology background with a Masters of Science in Information Architecture and Interaction Design from University of Baltimore. I also have a Bachelor's Degree in Zoology and Botany from the University of the West Indies. I recently a completed a Graduate Certificate in Cyber Security at Harvard University.

Professional Experience

  • Senior UX Designer/Researcher - United Health Care
  • Senior User Experience Designer/Researcher - Northrop Grumman
  • Webmaster Supervisor - State of Maryland Department of Human Resources
  • Webmaster - Baltimore City Community College

Past Project Highlights

Led the design of the new web based search applications that will be used by front line customer service staff to retrieve the account details and administration interactions for the Social Security Administration’s 450 million customers.

Led the design of the Multi Factor Authentication System used by the Social Security Administration

Led the design of the Nationwide Customer Chat used by the 32 million My Social Security Administration online account users.

Led the Design and Development of Web Based, database driven real time data visualization methods for the Social Security Administration for the improvement of internal dashboards.

Redesigned Maryland Department of Human Resources Web Presence. The new site embraces the latest in website development technologies, including integrated social media feeds, mobile device optimization, event management, document management, distributed content management etc.

Successfully developed, deployed and maintained a statewide training application and the Maryland Department of Human Resources. It educated and tests 1600 employees biweekly. This training program resulted in a significant reduction in the error rate in processed applications and brought Maryland into compliance with federal guidelines.

81%User Research


87%Business Process Analysis

81%Web Design and Content Management


User Research Efforts Led

Over the years I have lead over 76 User Research efforts across Federal, Local Government and Higher Education Sectors.


Million Users Served

The applications that I have worked on have served over 100 Million Users.


Million Dollar Budget

I have been in a leadership role of projects that have a total accumulated budget of over 500 million dollars.


  • 15 Years UX/UI Experience using the latest tools and User Driven methodologies
  • 10 Years of Proven Supervisory, Project Management and Execution Experience
  • Usability Protocols: Card Sorting, Wire Frame development, Eye Tracker testing, Image Collaging, Heuristic Testing, Section 508 Compliance testing , Use case testing, Requirement Gathering, Workflow Analysis, etc.
  • Development Languages, Frameworks and APIs: PHP, HTML, XML, AJAX, CSS, RSS, Javascript, Google Search API, Google Mapping API, JQuery, API, Google Analytics etc
  • Design Prototyping and Documentation: Axure RP Pro, Adobe XD, MS Visio, Balsamiq etc.
  • Productivity Tools: Microsoft Office, Google Docs, Open Office, iWork, etc.
  • Application Development Tools: Adobe Creative Cloud Applications, Adobe Acrobat Professional
  • Document Production: Adobe Acrobat Pro, Adobe Lightroom and Adobe Dreamweaver, Adobe Photoshop, Adobe Illustrator, etc.
  • Databases: SQL, MySQL, Access
  • Responsive Web Development for Mobile devices
  • Social Media Strategy Development and Integration: Facebook, YouTube, Twitter, Instagram, etc
  • Content Management System experience: HP Teamsite, MS SharePoint, Sphere, Drupal, Metadot, Joomla, WordPress, Schoolwires, Site Executive, etc.
  • Online Learning Management System Deployment and Management using Moodle
  • 10 Years of Expert Level Photography experience and Post Production Work Flow Management
People Say


Try not to become a person of success but rather try to become a person of value. Albert Einstein

Professional Portfolio

Take a look at my portfolio with a few of my recent project. If you have any any questions do not hesitate to contact me.