Pro Portfolio

Professional Portfolio

Just a sample

Nothing is particularly hard if you divide it into small jobs. ~ Henry Ford

Click to Chat

In House Chat System build to mitigate the need for increasing the number telephone support staff.

  • Tools: Axure, MS Visio
  • Tasks: Business Process Analysis and Mapping, Requirements Gathering, User Interviews, Prototype Design and Testing
  • Role: User Experience Lead

With a significant increase in the aging population projected, the Social Security Administration faces a serious challenge. How do they provide customer support to this exploding population.

Solution: Text Based Customer Chat Application

Multi-Factor Authentication

A significant upgrade to the Authentication System of the Social Security Administration to include Federated Multi Factor Authentication and Facial Recognition.

  • Tools: Axure, MS Visio
  • Tasks: Business Process Analysis and Mapping, Requirements Gathering, User Interviews, Prototype Design and Testing
  • Role: User Experience Lead

With security threats mounting SSA was mandated by Congress to significantly upgrade its user account security.

Solution: Multi Factor Authentication with 3rd Party Login options and Facial Recognition.

Dashboard Wireframes

An Analytical Dashboard for CMS Dialysis Center Management that ensure locations are efficiently utilized.

  • Tools: Balsamiq, MS Visio
  • Tasks: Business Process Analysis and Mapping, Requirements Gathering, User Interviews, Wireframing
  • Role: User Experience Lead

The US government provides Kidney Dialysis free of charge to all citizens. CMS charged our team to developing a system to allow for the monitoring how individual location are used to determine how limited resources can be best distributed.

Solution: Web Based Analytics Dashboard

Journey Maps

When applying for benefits customers need to submit a lot of evidence that then needs to be reviewed SSA staff. Many separate and incompatible systems grew up to manage different types of evidence over the decades.

  • Tools: Axure, MS Visio
  • Tasks: Business Process Analysis and Mapping, Requirements Gathering
  • Role: User Experience Lead

With security threats mounting SSA was mandated by Congress to significantly upgrade its user account security.

Solution: A single evidence management system that consolidates all collected evidence.

Personas

Personas to illustrate the roles, needs, challenges etc of front line SSA Staff.

  • Tools: Microsoft Powerpoint
  • Tasks: Business Process Analysis and Mapping, User Interviews, Persona Design
  • Role: User Experience Lead

The US government aims to ensure that the benefits it provides to disadvantaged citizen is not misused by the agents charged to manages said benefits. The Social Security Administration is modernizing the reporting process for this abuse.

Solution: User Role Personas

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Prototypes etc.

Over my career I have delivered over 30 major work products.

81%Process Analysis

89%User Interviews

81%Conceptual Modeling

81%Prototyping

72%User Testing

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Agencies

My Professional Career has spanned 5 agencies ranging from Higher Education to Local to State to Federal Organizations.